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General enquiries

Have questions about pladis, our products, or our policies? This section covers frequently asked questions, including information on recycling, sustainability, health and more.

How can I contact customer service?

What are your customer service opening hours?

Where can I find your latest promotions and offers?

Where can I buy pladis products (McVitie's, Jacob's etc)?

Why can't I buy every pladis product from my local wholesaler?

What is pladis’ policy on sponsorship / donation requests?

How do you ensure you operate sustainability?

How do you ensure cocoa is farmed responsibly?

Do you use palm oil? If so, is this sustainable palm oil?

How much sugar do your products contain?

Can your packaging be recycled?

Can you provide a product list for people with food intolerances?

Do you use GMO in your products?

Do you use Mono Sodium Glutamate in your products?

What products are suitable for vegetarians?

What products are suitable for coeliacs / gluten-free?

What products are halal?

What products are vegan?

What products are kosher?

Can’t find the answer you’re looking for?

Our Customer Service team will be happy to help.

Get in touch