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Report a product quality issue

We take product quality seriously. If you’ve encountered a problem with one of our products, we’ll work to resolve any concerns you have.

How do I report a problem with a Better Biscuits order?

How do I report a problem with a wholesaler / retailer order?

Can I return a product if I'm not satisfied?

Will I receive a replacement or refund for a defective product?

How can I make a complaint?

Can’t find the answer you’re looking for?

Our Customer Service team will be happy to help.

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